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Posts archive for: 7 August, 2008
  • Stolen from Dee 7

    Two Choices

    What would you do?....you make the choice. Don't look for a punch line, there isn't one. Read it anyway. My question is: Would you have made the same choice?

    At a fundraising dinner for a school that serves children with learning disabilities, the father of one of the students delivered a speech that would never be forgotten by all who attended. After extolling the school and its
    dedicated staff, he offered a question:

    'When not interfered with by outside influences, everything nature does, is done with perfection.

    Yet my son, Shay, cannot learn things as other children do. He cannot understand things as other children do.

    Where is the natural order of things in my son?

    The audience was stilled by the query.

    The father continued. 'I believe that when a child like Shay, who was mentally and physically disabled comes into the world, an opportunity to realize true human nature presents itself, and it comes in the way other people treat that child.'

    Then he told the following story:

    Shay and I had walked past a park where some boys Shay knew were playing baseball. Shay asked, 'Do you think they'll let me play?' I knew that most of the boys would not want someone like Shay on their team, but as a father I also understood that if my son were allowed to play, it would give him a much-needed sense of belonging and some confidence to be accepted by others in spite of his handicaps.

    I approached one of the boys on the field and asked (not expecting much) if Shay could play. The boy looked around for guidance and said, 'We're losing by six runs and the game is in the eighth inning. I guess he can be on our team and we'll try to put him in to bat in the ninth inning.'

    Shay struggled over to the team's bench and, with a broad smile, put on a team shirt. I watched with a small tear in my eye and warmth in my heart. The boys saw my joy at my son being accepted.

    In the bottom of the eighth inning, Shay's team scored a few runs but was still behind by three.

    In the top of the ninth inning, Shay put on a glove and played in the right field. Even though no hits came his way, he was obviously ecstatic just to be in the game and on the field, grinning from ear to ear as I waved to him from the stands.

    In the bottom of the ninth inning, Shay's team scored again.

    Now, with two outs and the bases loaded, the potential winning run was on base and Shay was scheduled to be next at bat.

    At this juncture, do they let Shay bat and give away their chance to win the game?

    Surprisingly, Shay was given the bat. Everyone knew that a hit was all but impossible because Shay di dn't even know how to hold the bat properly, much less connect with the ball.

    However, as Shay stepped up to the

    plate, the pitcher, recognizing that the other team was putting winning aside for this moment in Shay's life, moved in a few steps to lob the ball in softly so Shay could at least make contact.

    The first pitch came and Shay swung clumsily and missed.

    The pitcher again took a few steps forward to toss the ball softly towards Shay.

    As the pitch came in, Shay swung at the ball and hit a slow ground ball right back to the pitcher.

    The game would now be over.

    The pitcher picked up the soft grounder and could have easily thrown the ball to the first baseman.

    Shay would have been out and that would have been the end of the game.

    Instead, the pitcher threw the ball right over the first baseman's head, out of reach of all team mates.

    Everyone from the stands and both teams started yelling,'Shay, run to first!

    Run to first!'

    Never in his life had Shay ever run that far, but he made it to first base.

    He scampered down the baseline, wide-eyed and startled.

    Everyone yelled, 'Run to second, run to second!'

    Catching his breath, Shay awkwardly ran towards second, gleaming and struggling to make it to the base.

    By the time Shay rounded towards second base, the right fielder had the ball. the smallest guy on their team who now had his first chance to be the hero for his team.

    He could have thrown the ball to the second-baseman for the tag, but he understood the pitcher's intentions so he, too, intentionally threw the ball high and far over the third-baseman's head.

    Shay ran toward third base deliriously as the runners ahead of him circled the bases toward home.

    All were screaming, 'Shay, Shay, Shay, all the Way Shay'

    Shay reached third base because the opposing shortstop ran to help him by turning him in the direction of third base, and shouted, 'Run to third!

    Shay, run to third!'

    As Shay rounded third, the boys from both teams, and the spectators, were on their feet screaming, 'Shay, run home! Run home!'

    Shay ran to home, stepped on the plate, and was cheered as the hero who hit the grand slam and won the game for his team.

    'That day', said the father softly with tears now rolling down his face, 'the boys from both teams helped bring a piece of true love and humanity into this world'.

    Shay didn't make it to another summer. He died that winter, having never forgotten being the hero and making me so happy, and coming home and seeing his Mother tearfully embrace her little hero of the day!

    AND NOW A LITTLE FOOT NOTE TO THIS STORY:

    We all send thousands of jokes through the e-mail without a second thought, but when it comes to sending messages about life choices, people hesitate.

    The crude, vulgar, and often obscene pass freely through cyberspace, but public discussion about decency is too often suppressed in our schools and workplaces.

    If you're thinking about forwarding this message, chances are that you're probably sorting out the people in your address book who aren't the 'appropriate' ones to receive this type of message Well, the person who sent you this believes that we all can make a difference.

    We all have thousands of opportunities every single day to help realize the 'natural order of things.'

    So many seemingly trivial interactions between two people present us with a choice:

    Do we pass along a little spark of love and humanity or do we pass up those opportunities and leave the world a little bit colder in the process?

    A wise man once said every society is judged by how it treats it's least fortunate amongst them.

  • Stolen from WCG

    Actual call centre conversations !!!!!  

     

    Customer:     'I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?'.
    Operator:     'Where did you get that number from, sir?'.
    Customer:     'It was on the door to the Travel Centre'.
    Operator:     'Sir, they are our opening hours'.
    -----------------------------------------------------------------------------------------------------------------
    Samsung Electronics
    Caller:          'Can you give me the telephone number for Jack?'
    Operator:     'I'm sorry, sir, I don't understand who you are talking about'.
    Caller:          'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC  wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
    Operator:      'I think you mean the telephone point on the wall'.
    ----------------------------------------------------------------------
    RAC Motoring Services
    Caller:          'Does your European Breakdown Policy cover me when I am travelling in Australia ?'
    Operator:      ' Doesn't the product name give you a clue?'
    ----------------------------------------------------------------------
    Caller (enquiring about legal requirements while travelling in France ):
    'If I register my car in France , do I have to change the steering wheel to the other side of the car?'
    ----------------------------------------------------------------------
    Directory Enquiries
    Caller:               'I'd like the number of the Argoed Fish Bar in Cardiff please'.
    Operator:          'I'm sorry, there's no listing. Is the spelling correct?'
    Caller:               'Well, it used to be called the Bargoed Fish Bar but the 'B' fell off'.
    ----------------------------------------------------------------------
    Then there was the caller who asked for a knitwear company in Woven.
    Operator:        'Woven? Are you sure?'
    Caller:             'Yes. That's what it says on the label; Woven in Scotland '.
    ----------------------------------------------------------------------
    On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
    'I haven't got a pen, so I'm steaming up the window to write the number on'.
    ----------------------------------------------------------------------
    Tech Support:      'I need you to right-click on the Open Desktop'.
    Customer:             'OK'.
    Tech Support:      'Did you get a pop-up menu?'.
    Customer:             'No'.
    Tech Support:      'OK. Right-Click again. Do you see a pop-up menu?'
    Customer:             'No'.
    Tech Support:      'OK, sir. Can you tell me what you have done up until this point?'.
    Customer:            'Sure. You told me to write 'click' and I wrote 'click''.
    ----------------------------------------------------------------------
    Tech Support:          'OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?'
    Customer:                 'Wow. How can you see my screen from there?'
    ----------------------------------------------------------------------
    Caller:  'I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?'.
    ---------------------------------------------------------------------- -------------------------------------------

    *****************

                                                  EXCELLENT - - - - - - -  BEST SO FAR !

    There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'.
    Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

    Operator:         'Ridge Hall, computer assistance; may I help you?'
    Caller:              'Yes, well, I'm having trouble with WordPerfect.'
    Operator:         'What sort of trouble??'
    Caller:              'Well, I was just typing along, and all of a sudden the words went away.'
    Operator:         'Went away?'
    Caller:              'They disappeared.'
    Operator:         'Hmm So what does your screen look like now?'
    Caller:              'Nothing.'
    Operator:         'Nothing??'
    Caller:              'It's blank; it won't accept anything when I type.'
    Operator:         'Are you still in WordPerfect, or did you get out??'
    Caller:              'How do I tell?'
    Operator:         'Can you see the C: prompt on the screen??'
    Caller:              'What's a sea-prompt?'
    Operator:         'Never mind, can you move your cursor around the screen?'
    Caller:              'There isn't any cursor: I told you, it won't accept anything I type.'
    Operator:         'Does your monitor have a power indicator??'
    Caller:              'What's a monitor?'
    Operator:         'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'
    Caller:               'I don't know.'
    Operator:          'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
    Caller:              'Yes, I think so.'
    Operator:         'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
    Caller:              'Yes, it is.'
    Operator:         'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'
    Caller:               'No.'
    Operator:          'Well, there are. I need you to look back there again and find the other cable.'
    Caller:               'Okay, here it is.'
    Operator:          'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
    Caller:               'I can't reach.'
    Operator:          'Uh huh. Well, can you see if it is??'
    Caller:               'No.'
    Operator:          'Even if you maybe put your knee on something and lean way over??'
    Caller:               'Oh, it's not because I don't have the right angle - it's because it's dark.'
    Operator:          'Dark??'
    Caller:               'Yes - the office light is off, and the only light I have is coming in from the window.
    ' Operator: 'Well, turn on the office light then.'
    Caller:               'I can't.'
    Operator:          'No? Why not??'
    Caller:               'Because there's a power failure.'
    Operator:  'A power.......... A power failure? Aha, Okay, we've got it licked now.
    Do you still have the boxes and manuals and packing stuff your computer came in??'
    Caller:               'Well, yes, I keep them in the closet.'
    Operator:           'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
    Caller:                'Really? Is it that bad?'
    Operator:            'Yes, I'm afraid it is.'
    Caller:                 'Well, all right then, I suppose. What do I tell them??'
    Operator:            'Tell them you're too f---ing stupid to own a computer!!!!!'

     

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